Target group: Employees of casinos.

Prior education requirements: None

Level: MBO ( Secondary Vocational training) HBO (Higher Professional Education)

Duration of training: 1 day from 10.00 – 17.00

Number of participants: Maximum of 12

Contents training:

  • Prevention general policy / protocol / theory
  • Prevention personal / team
  • Suspicious behaviour
  • Make suspicious behaviour a topic of discussion
  • Several robberies (video) and what it means
  • During robbery RAAK-principal
  • During robbery tension regulation
  • During robbery execute policy / protocol
  • During robbery do’s and don’ts
  • After the robbery
  • Care and aftercare
  • Process after a violent and intense event
  • S.S. and help

Goals of the training Robbery

After this training the participants are able to

  • Adjust policy and protocol of the casino
  • Be aware of suspicious situations
  • Keep their own tension at a low level
  • Cooperate under pressure and stay in control by means of mind control systems
  • Handle according RAAK-principles
  • Offer direct care and aftercare

 Approach:

There is a lot of attention prior and during the training for safety and carefulness. A robbery is a violent event and there will be a lot of personal attention for participants who have had to undergo a robbery and/or aggression. Here we will also look at the personal capacity of the participants. Prior to the training, every participant receives a questionnaire and following this there may be telephone contact with the trainer. The training is provided by a trainer together with the use of a training actor during the entire day. Theory and practice are connected. A lot of practise on communication skills and personal communication style will be done with the training actor. The regulation techniques will be mastered.

Key will be the next 3 questions:

  • What can you do to prevent a robbery?
  • How to act during a robbery?
  • What to do after a robbery?

Derogations: not applicable

Study load: 7 training hours and 2 hours of preparation/reflection

Special Requirements: none

 Course Material: e-reader and e-learning, during the course we also provide material on paper.

Assessment:
The trainer evaluates the participants on the aspects of attitude, motivation and behaviour. The participant needs to score at least sufficient on each topic.

Qualification:
After the end of successfully completing the course, participants will receive a digital certificate.

More information and/or request for quotation?

academy@centrumvoorverantwoordspelen.nl

0648204199