Target group: Employees of casinos.

Prior education requirements: None

Level: MBO ( Secondary Vocational training) HBO (Higher Professional Education)

Duration of training:

1 half day of 3 hours

Number of participants: Maximum of 12

Contents training:

  • Knowledge of the functioning of slot machines in gamehalls.
  • Usefulness and necessity of game instruction
  • Technical explanation of slot machines
  • REAC
  • Explanation game instruction
  • Practise on giving game instructions to guests.

Goals of the training Conflict Management  (game explanation?)

After this training the participants know and are able to

  • What the necessity is of good game explanation
  • Information about games of chance in playhalls. Think of: short odd-gambling maximum hour-loss.
  • The basics: learn the basics of the game (e.g. creditmeter, clubmeter, action games)
  • Game explanation “coin machine” & “multi-player”
  • Game explanation “roulette”
  • Technical part: What can be found in a slot machine?
  • REAC and slot machines
  • Hospitality and game instruction: Do’s & Don’ts

 Approach:

Through a presentation, participants are provided with an introduction about the necessity of game instruction as well as background information.

Subsequently we relocate to the casino and have a closer look at certain slot machines. Here, more information is given about the several games. Next, the participants are taught more about how to “give a game instruction”. How do you start, which parts are in it? “Keep it simple”.

Round off: Employees start giving game instructions following the instructions and given feedback.

Derogations: not applicable

Study load: 3 training hours and no preparation

Special Requirements: none

 Course Material: e-reader and e-learning, during the course we also provide material on paper.

Assessment: The trainer evaluates the participants on the aspects of attitude, motivation and behaviour. The participant needs to score at least sufficient on each topic.

Qualification:

After the end of successfully completing the course, participants will receive a digital certificate.

More information and/or request for quotation?

academy@centrumvoorverantwoordspelen.nl

0648204199