This training has been realised in collaboration with Croan Consult and GGZ Momentum.

Target group: Employees of casinos.

Prior education requirements: None

Level: MBO ( Secondary Vocational training) HBO (Higher Professional Education)

Duration of training: 1 day from 10.00 – 17.00

Number of participants: Maximum of 12

Contents training:

  • Own attitude towards gambling issues and gambling addiction.
  • Defining guests
  • Stages of independence
  • Risk groups
  • Quick identification, recognition of signals and interventions
  • Personal story of a peer supporter
  • Possibilities for help and advice for guests (and their loved ones) of the casino
  • Introduction and expanding of conversational skills in communication
  • Model of behavioral change Prochaska and Diclemente

Goals of the follow up training prevention gambling issues

  • Enlarging and updating knowledge of gambling issues
  • Knowledge of rules and legislation (duty of care) and prevention policy of the casino
  • Prevention of gambling issues and gambling addiction.
  • Recognition of guests with gambling issues in the casino and suitable intervention
  • Broaden conversational skills
  • Advising guests on suitable possibilities for help and advice.


In this training course, the trainer (who meets all the extra legal requirements), the training actor (present half day) and the peer supporter (present for an hour) work together to reach the goals. Several different working methods are used like a presentation, debate, creating a mindmap, tests, “carrousel model”, conversation simulations, spiral of success and working in subgroups.

Derogations: not applicable

Study load: 7 training hours and 3 hours of preparation/reflection

Special Requirements: To follow this course it is mandatory to possess a legal certificate of the basic training course prevention of gambling issues. The legal certificate may not be older than 3 years.

Course Material: e-reader and e-learning, during the course we also provide material on paper.

Assessment: The trainer evaluates the participants on the aspects of attitude, motivation and behaviour. The participant needs to score at least sufficient on each topic.


The training prevention gambling issues and associated e-learning are certified by GGZ Nederland and VAN-speelautomaten and guarantee the right to Legal Exhibit Gamblingcare.

More information on this training course: